Warranty Coverage:

  • 1 year parts and labor
  • 2 years parts only
  • 5 years on the boiler and heating element

Damage in Shipping:
Products arriving with damage in shipping, must be reported to the shipper, GoGreenwithSteam within 3 days of receipt to file appropriate, timely claims with the transporter.

Return Policy :

Every product you buy from gogreenwithsteam comes with a  limited warranty. The warranty applies to products that have been confirmed as defective by Gogreenwithsteam which may be repaired or replaced (at our sole discretion).

For assistance or to exchange a defective product, please call gogreenwithsteam customer support at 1-888-831-4744

Order Cancellation Policy:

To cancel an order you have placed with GoGreenWithSteam.com , you must contact customer support by email (info@gogreenwithsteam.com) or by phone (1-888-831-4744.) Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.  When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.

Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).


Shipping Policy for Instock Items:

All items indicated to be instock are shipped on the same day if the order is placed before 1:00 PM Eastern Time. Instock items ordered after 1:00 PM Eastern Time will be shipped on the following business day.

A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the UPS tracking number for your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected).


As inventory fluctuates hourly, an item indicated as “instock” when you place your order may, in fact, be outofstock. In this event, we make every effort to contact you by email immediately to notify you

that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

Warranty: Parts and Labor - 1 Year / Parts only - 3 Years / Boiler - Lifetime:

The factory warrants to the original purchaser that this product, excluding accessories shall be free from defects in manufacturing and material, under normal and reasonable use for a period of one Year parts and labor. A lifetime warranty is granted for the Boiler. Three Years on parts from date date of sale. The sole and exclusive remedy under this warranty is repair or replacement at the manufacturers option,of any product that proves to be defective in manufacture or materials within the above stated period.

There will be no cash refunds on equipment that has been used.

For this warranty to apply, the owner must follow the instructions provided in this manual completely. A copy of the original invoice must accompany the unit when it is returned for service, together with a note explaining the problem. It must be shipped, in a protective carton, preferable in the original box if possible. The manufacturer recommends that the shipment be insured against loss or damage in transit. The manufacturer, or dealer are not responsible for damage for this kind of damage.

Certain parts of the equipment are not covered by warranty because they require in the course of use, due to normal wear and tear, by reason of these characteristics. These are tings like cords, hoses, switches,brushes, wheel etc..

The warranty is void if:

1. Damage results from accident, misuse, fire, act of god, improper operating, use of voltage other than indicated in this manual, or unauthorized repair or alterations.

2. The product has been used with any substance other than clean tap water.

3. The product product has been used by an unauthorized person.

The manufacturer is not liable for any consequential or incidental damage, including personal injury,property damage, or monetary loss that may incurred from purchase, use,or improper use of the product. Maximum liability shall not exceed the purchase price of the product, paid by the original purchaser. All expressed and implied warranties for this product, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the warranty period, and no warranties, expressed or implied, will apply the warranty period. Some states do not allow the exclusion or limitation or consequential damages, so the above exclusion ma not apply to you. This warranty gives you special rights which may vary from State to State.

The factory does not authorize any party to assume any other warranty obligation with the sale of this product.